Today, I had a phone interview with Mr. Robert from
Edelman Japan. He is North Asia President at the company and managing a very hard schedule every day. The interview with him was very interesting and I learned a lot of things through the interview. I can't put the audio up because of some issues, but I have
summarized the interview conversation below.
1. What is your main work?? What is your regular day like? - Communicating with stake holders
- PR people-Information workers
- Eyes and ears for clients
Average day includes:Monitor the media, lots of e-mail with Journalists, clients meeting with their customers (PR people-cooperate customers)/ meeting with key opinion leaders, press conferences, writing documents like press release, researching the issues that are important for their customers etc…
How often do you go to over seas?
Once a month
2. What are the positive aspects about your job? What is the benefit for being in this field/company?In Japan, there is a rising demand for PR, not the traditional one but new public relations of the future. For years, the public relations had been dominated by traditional advertising agencies which they don’t believe you can really buy trust in the market place but you must earn the trust, you have interact with the stakeholders like journalists. They don’t buy the media coverage but they earn the media coverage the way they will work with the press. There is really a pr revolution happening in Japan, the clients of the the traditional media is gathering momentum. Now we have social media like mixi, blogger, , social net workings that is what Edelman is so they have wounderful time making most of that opportunity.
3.What frustrates you the most while working in this field/company? What are the negative aspects about your job?PR is still earning respect in Japan. Modern PR industry was born in the 1950s. At the time of big daily newspaper, press club, press release, big media event…not that much has changed until recently. The slow pace of PR’s change is challenging, but now with internet, democratization of the social media that is over coming some of these development frustrations. In Japan some Journalists still prefer to receive press releases by fax, that old method of distribution has not been used in other countries for over a decade. Using old technology for new industry is frustrating.
How do you think you can over come the situation?
By using the technology that we have today…for example, we have social media press release which is not based on the fax, it is not bunch of the words but key points fax, multi media, links, track backs, this is the new press release which communicates far more rich information. That is the kind of modern tool that we are using to over come the old technology.
4.What is your career goal? He wants to stick with the PR field forever; it’s like a younger person’s business. If you look around the world, most people are in their 20s and 30s, and it requires passion, energy, and certain ambition. So he wants to apply the lessons learning in Japan and export these ideas to the world of PR, so we can grow the industry from strong platform of Tokyo, and his career will be connected to that.
5.Sales Point (what is unique about your company compared to other PR companies)There are two things:
a) Edelman is the only major PR firm in the world that is not owned by advertising congrammered. PR field is dominated by Dentsu. Overseas PR is dominated by WPP or under come. Edelman is the only PR Company which is privately held so Edelman is free to focus on the relationships and long term results. And Edelman has PR centric approach ; Edelman likes to think the ability to practice PR in most events. PR is not after thought for them; PR is what we do all the time.
b) We are privately held and not publicly traded on the stock market. So they don’t have impatient shareholders. We are still a friendly after 50 years, so that allows Edelman to take a longer term view.
6. When you promote a product, what do you care about the most?
Is the clients’ expectation differing when you work with foreign or Japanese clients?Korean Clients-Details of the tactics are less important, big picture of speed is more important, details are less important
Japanese Clients-the relationship and trust with clients are gradually developed, in depth relationship is developed over longer period of time. When planning a pr campaign there is more attention to the detail, the tactics of the program
7. What is PR Consultant Company?
They provide consulting services. When people think about PR, they think about something very simple, like press releases or news conference. Most of PR today is consulting which means giving top executives what to do, how to built a PR plan to support the business plan; who are the target audiences, what are the key messages we should communicate, how should we communicate those messages, who should communicate those messages, what fact about our business should be emphasized. So any PR agencies or firm should be able to do a press release or conferences. But the demand these days is not just for the PR arms and legs, demands are for the PR brain that can consult, can advise, and can provide strategic input to our clients. Strategic public relations is what its called.